الشحن

🚚 Shipping Policy

1. Order Processing Time

All products are made to order. Please allow 3–5 business days for processing before shipment.

2. Shipping Options & Timeframes

- Standard Shipping (Free to selected countries): 15–34 business days

3. Free Shipping Countries

Free standard shipping is available to the countries listed below. If your country is not included, please contact us at [your email].

Country
United States
Canada
United Kingdom
Australia
Germany
France
Italy
Japan
Sweden
Netherlands
Saudi Arabia, United Arab Emirates, Qatar

4. Tracking Information

Once your order is shipped, you will receive an email with tracking information. Please allow 24–48 hours for tracking updates to appear.

5. Lost Packages & Failed Deliveries

If your package is lost or not delivered within 15 days after the estimated delivery window, please contact us immediately.
- We will initiate an investigation with the shipping carrier.
- If confirmed lost, we will either resend your order or issue a full refund.

If the delivery fails due to an incorrect or incomplete address provided by the buyer, reshipping may incur additional fees.

6. Customs, Duties & Taxes

We do not charge any customs duties or taxes at checkout. However, your local customs office may require you to pay import duties or taxes upon arrival. These fees are the buyer’s responsibility.

7. Address Accuracy

Please ensure your shipping address is complete and correct. We are not responsible for delays or losses caused by incorrect address information.

8. Delivery Delays

Delays may occur due to customs processing, weather, or peak holiday seasons. Thank you for your patience and understanding.

📩 Contact Us

If you have any questions about your order or shipping, please contact us at info@rueelight.com.